Cybersecurity Support and Contact Channels
We provide coordinated cybersecurity support through accessible communication channels, helping users report incidents, request guidance, and share relevant information quickly and efficiently.
Direct Contact
Reach out for urgent support, initial guidance, or assistance in reporting a cybersecurity-related issue.
Email Support
Send incident details, supporting evidence, screenshots, or additional technical information through email.
Online Access
Use digital channels to access support information, contact resources, and guidance more conveniently.
How to Reach Our Cybersecurity Support Team
If you detect suspicious activity or believe you are facing a cybersecurity issue, you can contact the support team through the following channels for initial guidance and coordinated assistance.
Phone Support
0-2114-3531
Recommended for urgent situations or when you need immediate initial assistance from the support team.
Email Contact
thaicert@ncsa.or.th
Best for sending incident details, evidence, screenshots, logs, or supporting documents.
Follow updates and use Facebook as an additional contact channel when needed.
Online Information Access
Access online information, contact resources, and support-related guidance through our digital channel.
Scan QR Codes or Install the App for Immediate Access
Users can choose to connect via LINE Official or access THCert HelpDesk to report incidents, submit initial details, and conveniently reach the appropriate support channels.
LINE Official
Scan to add ThaiCERT LINE Official as a contact.
THCert HelpDesk
Scan to access the website and related information.
THCert HelpDesk Application
Scan to access the application and related information.
Frequently Asked Questions
What types of incidents can be reported
You can contact the team regarding suspected cybersecurity incidents, abnormal system behavior, or other situations that may require initial support and coordination.
What information should I prepare before contacting support
Please prepare key incident details such as date and time, affected systems, observed behavior, and supporting evidence including screenshots, logs, or related files whenever available.
Which contact channel should I use
For urgent matters, phone support is recommended. For detailed submissions or supporting documents, email is usually the most suitable option.